Wednesday, May 16, 2007

Four Reasons Hotel in Bodrum: Review

A couple of weeks ago we decided that a week-end in Bodrum might be nice before the summer crowds move in and before my preggie tummy gets so huge it becomes unbearably uncomfy to drive that far in a sitting position....

We booked a room at the Four Reasons Hotel* found on the small hotels of Turkey website **

On the positive side:
-a nice view, the pool and the rooms were just as beautiful and simply decorated as shown on the websites
-the hotel manager spoke excellent English and French (and no doubt Turkish)
-service was good, breakfast (my favorite meal in Turkey and looks like I'm not the only one!) and dinner were yummy

Less impressive:

-the directions & map from their website were absolutely useless in getting us there
-the promised wireless connection remains yet to be found
-they've lost Serenity, and they might have misplaced Attitude too....

You see the 4Reasons' name not only plays on that of
the world famous hotel chain, i
t also hints at four pillar qualities (Serenity, Quality, Design, Attitude) the hotel promises visitors. These are very visibly stamped on the hotel wall as you arrive, as well as on the hotel website, brochure, etc.

The marketing background of the owners makes it hard to believe they promise these unwittingly. Nor is it possible they are unaware of currently and regrettably failing to keep this promise, since they were staying at the hotel at the same time we were.

What am I talking about? Well, imagine being woken by bulldozers at 7h30am on Saturday. How's that for Serenity?

After breakfast (luckily, lower down by the pool the noise was minimal) we mentioned this little inconvenience to the hotel manager who apologised and said he would have a word with the workers. He later assured us that we would be able to enjoy our grâce matinée the next day and that work would start much later on Sunday morning.

To cut to the chase, on Sunday we were woken at about 7h45am. As far as I'm concerned, 15 minutes does not count as sleeping in Thankyou very much.

We again enjoyed a lovely breakfast but were frankly disappointed.
At checkout when asked how we had enjoyed our stay, (by the manger but with the owners present) we once again commented on the noise explaining what a shame it was that although the season had begun the bulldozers were still at work (and on a week-end!).
Regrettably, no gesture whatsoever was made in terms of a discount or any kind of client compensation. There goes Attitude....

Now I don't know about you, but when I book a hotel, I read reviews. When I am treated with a pro-active-client-service-attitude that can turn an unfortunate incident into an opportunity, I will whole-heartedly recommend the venue, write a raving review, go back and take friends and family with me. In fact, I will probably remember the place more positively than had nothing remarkable happened in the first place.
A lost opportunity my friends....

It's easier to claim Serenity, Quality, Design, Attitude than it is to live by them. On the other hand, the bulldozers should be temporary, Attitude can be regained and hopefully the rest will remain the same....

* click here and here for more about the 4Reasons Hotel
** Small Hotels of Turkey also publish a book on a yearly basis called "The Little Hotel Book"

1 comment:

duke said...

I've never been to Bodrum but always wanted to go! really, the name of the hotel is such a wordplay! lol

BTW, is the website of small hotels of Turkey. 'Just a heads up :)